The Office for International Study Programs (OISP) carried out Internal Assessment Program on January 22nd 2021, with the content including:
- Quality objectives
- Responsibilities and authorities
- Documented information control
- Working Process of the Departments
- Controlling nonconformities and corrective actions
- Risk management.
Before official assessment, Quality Assurance Team conducted the training program for auditors (definitions, evaluation principles, evaluation methods, how to write a report etc.).
The agenda is as follows:
| Time | Assessment Area |
| 8:30 – 9:30 | Mobility Department Marketing Department Academic Affairs Department (Service and Education Team) |
| 10:00 – 11:00 | MBA-MCI Department Academic Affairs Department (English Team) |
| 13:30 – 14:30 | VJEP Department |
| 14:30 – 15:30 | Administration Department |
| 15:30 – 16:00 | Board of Directors |
Evaluation results are as follows:
| No | Assessment Area | Nonconformity (N – %) | Opportunity for Improvement (N – %) |
| 1 | Board of Directors | 0 | 01 (12.05%) |
| 2 | Administration Department | 09 (30%) | 01 (12.05%) |
| 3 | Academic Affairs Department | 08 (26.7%) | 03 (37.5%) |
| 4 | MBA-MCI Department | 03 (10%) | 01 (12.05%) |
| 5 | Marketing Department | 03 (10%) | 01 (12.05%) |
| 6 | VJEP Department | 07 (23.3%) | 01 (12.05%) |
| 7 | Mobility Department | 0 | 0 |
| TOTAL | 30 (100%) | 08 (100%) |
Basically, the quality management system of the OISP has been established and applied in accordance with the requirements of TCVN ISO 9001:2015./.
