The Office for International Study Programs (OISP) carried out Internal Assessment Program on January 22nd 2021, with the content including:

  1. Quality objectives
  2. Responsibilities and authorities
  3. Documented information control
  4. Working Process of the Departments
  5. Controlling nonconformities and corrective actions
  6. Risk management.

Before official assessment, Quality Assurance Team conducted the training program for auditors (definitions, evaluation principles, evaluation methods, how to write a report etc.).


The agenda is as follows:


TimeAssessment Area
8:30 – 9:30Mobility Department
Marketing Department
Academic Affairs Department (Service and Education Team)
10:00 – 11:00MBA-MCI Department
Academic Affairs Department (English Team)
13:30 – 14:30VJEP Department
14:30 – 15:30Administration Department
15:30 – 16:00Board of Directors

Evaluation results are as follows:

NoAssessment AreaNonconformity (N – %)Opportunity for Improvement (N – %)
1Board of Directors001 (12.05%)
2Administration Department09 (30%)01 (12.05%)
3Academic Affairs Department08 (26.7%)03 (37.5%)
4MBA-MCI Department03 (10%)01 (12.05%)
5Marketing Department03 (10%)01 (12.05%)
6VJEP Department07 (23.3%)01 (12.05%)
7Mobility Department00
TOTAL30 (100%)08 (100%)


Basically, the quality management system of the OISP has been established and applied in accordance with the requirements of TCVN ISO 9001:2015./.