On 26th May 2020, the Office of International Study Programs (OISP) hosted the British Standards Institution (BSI) to conduct the ISO 9001:2015 Continuing Assessment.
The delegation had audit sessions with:
- QA Management representative
- Marketing Department
- Academic Affairs Department
- Administration Department – Human Resources
- Administration Department – Facility Team
Here are some photos of the audit:
The result of the ISO 9001:2008 Continuing Assessment has Opportunities for Improvement as follows:
| Area/ Process | Opportunity for Improvement |
| Progress of Management (all departments interact with customers) | Customers’ Satisfaction (internal and external): A summary of customers’ satisfaction analysis, including internal customers, should be added. The root cause must be analyzed for avoid repetitive non-conformity. |
| Planning Progress (Board of Directors) | Review Minute of Board of Directors: Inputs and outputs required by the standards should be listed and reviewed for completeness and clarity. |
| Support Progress (Facility Team) | Facility: The maintenance of machinery and equipment should be supplemented as required by the HC.QT-04 process, and the implementation results should be followed more fully. |
| Requirements for products and services (Marketing Department) | Evaluation of new suppliers: Complementing outputs/ outcomes for selecting new suppliers with an average of 10-15 points (purpose of use). |
Assessment program ends at 16:30 on the same day./.