On 26th May 2020, the Office of International Study Programs (OISP) hosted the British Standards Institution (BSI) to conduct the ISO 9001:2015 Continuing Assessment.

The delegation had audit sessions with:

  • QA Management representative
  • Marketing Department
  • Academic Affairs Department
  • Administration Department – Human Resources
  • Administration Department – Facility Team

Here are some photos of the audit:

The result of the ISO 9001:2008 Continuing Assessment has Opportunities for Improvement as follows:

Area/ Process Opportunity for Improvement
Progress of Management
(all departments interact with customers)
Customers’ Satisfaction (internal and external):
A summary of customers’ satisfaction analysis, including internal customers, should be added. The root cause must be analyzed for avoid repetitive non-conformity.
Planning Progress
(Board of Directors)
Review Minute of Board of Directors:
Inputs and outputs required by the standards should be listed and reviewed for completeness and clarity.
Support Progress
(Facility Team)
Facility:
The maintenance of machinery and equipment should be supplemented as required by the HC.QT-04 process, and the implementation results should be followed more fully.
Requirements for products and services
(Marketing Department)
Evaluation of new suppliers:
Complementing outputs/ outcomes for selecting new suppliers with an average of 10-15 points (purpose of use).

Assessment program ends at 16:30 on the same day./.