On 26th May 2020, the Office of International Study Programs (OISP) hosted the British Standards Institution (BSI) to conduct the ISO 9001:2015 Continuing Assessment.
The delegation had audit sessions with:
- QA Management representative
- Marketing Department
- Academic Affairs Department
- Administration Department – Human Resources
- Administration Department – Facility Team
Here are some photos of the audit:
The result of the ISO 9001:2008 Continuing Assessment has Opportunities for Improvement as follows:
|Opportunity for Improvement
|Progress of Management
(all departments interact with customers)
|Customers’ Satisfaction (internal and external):
A summary of customers’ satisfaction analysis, including internal customers, should be added. The root cause must be analyzed for avoid repetitive non-conformity.
(Board of Directors)
|Review Minute of Board of Directors:
Inputs and outputs required by the standards should be listed and reviewed for completeness and clarity.
The maintenance of machinery and equipment should be supplemented as required by the HC.QT-04 process, and the implementation results should be followed more fully.
|Requirements for products and services
|Evaluation of new suppliers:
Complementing outputs/ outcomes for selecting new suppliers with an average of 10-15 points (purpose of use).
Assessment program ends at 16:30 on the same day./.