The Office for International Study Programs carried out Internal Assessment Program on January 14th 2022, with the content including:

1. Quality objectives

2. Responsibilities and authorities

3. Documented information control

4. Working Process of the Departments

5. Controlling nonconformities and corrective actions

6. Risk management

Before official assessment, Quality Assurance Team carried out the training program for auditors (definitions, evaluation principles, evaluation methods, how to write a report etc.).

The agenda is as follows:

TimeAssessment area
8:30 – 9:30Mobility Department
Marketing Department
Academic Affairs Department (Service and Education Team)
10:00 – 11:00International Master Program
Academic Affairs Department (English Team)
13:30 – 14:30VJEP Department
14:30 – 15:30Administration Department
15:30 – 16:00Board of Directors

Evaluation results are as follows:

NoAssessment AreaNonconformity (N – %)Opportunity for Improvement (N – %)
1Board of Directors01 (11.12%)
2Administration Department4 (28.57%)4 (44.44%)
3Academic Affairs Department3 (21.43%)2 (22.22%)
4International Master Program2 (14.29%)0
5Marketing Department2 (14.29%)2 (22.22%)
6VJEP Department2 (14.29%)0
7Mobility Department1 (7.13%)0
TOTAL149 (100%)

Basically, the quality management system of the OISP has been established and applied in accordance with the requirements of TCVN ISO 9001:2015./.