The Office for International Study Programs carried out Internal Assessment Program on February 22nd, 2023, with the content including:

1. Quality objectives

2. Responsibilities and authorities

3. Documented information control

4. Working Process of the Departments

5. Controlling nonconformities and corrective actions 6. Risk management

Before official assessment, Quality Assurance Team carried out the training program for auditors (definitions, evaluation principles, evaluation methods, how to write a report etc.)

The agenda is as follows:

TimeAssessment area
8:30 – 9:30Mobility Department
Marketing Department
Academic Affairs Department (Service and Education Team)
10:00 – 11:00MCI – IMP Department
Academic Affairs Department (English Team)
14:30 – 15:30Administration Department
15:30 – 16:00Board of Directors

Evaluation results are as follows:

Nonconformity (N-%)Opportunity for Improvement (N-%)
Board of Directors00
Administration Department4 (23.5%)1 (20%)
Academic Affairs Department6 (35.29%)3 (60%)
MCI – IMP Department3 (17.65%)1 (20%)
Marketing Department2 (11.76%)0
Mobility Department2 (11.76%)0
TOTAL17 (100%)5 (100%)

Basically, the quality management system of the OISP has been established and applied in accordance with the requirements of TCVN ISO 9001:2015./.